A-one+ is delighted to report successful mobilisation of both new asset support contracts (ASC) on behalf of Highways England as of midnight on 6 June in Area 4 South East and Area 12 Yorkshire and Humber.
Area 12 was a transition from the previous managing agent contract already held by A-one+ to the new ASC. The team had a short five months from notification and have spent around 9,000 working hours mobilising, resulting in:
- 45 work stream meetings
- 215 actions raised and cleared
- 100’s of team meetings to develop new processes and systems
- 37 new sub-processes drafted and approved
- Over 30 major contractual documents developed
- Several partnership workshops with stakeholders
- 250 consultation meetings with more planned
- Harmonised terms and conditions
- Rationalised and de-cluttered working environment
- Extensive negotiation with supply chain to source the right supportAround 200 employees were welcomed to the ASC on 7 June along with eight staff from Amey and preparations are underway to introduce the new Area 12 network control centre from 27 June.
Area 4 is new to A-one+ and a dedicated team has been deployed since January liaising with current contractor, employees and stakeholders to ensure the new five year contract starts without a hitch.
Every effort has been made to ensure that the transition for all concerned is as smooth as possible including:
- Customer charter workshops day
- Stakeholder e-newsletter
- Bespoke TUPE staff handbook
- Customised handbook page on A-one+ intranet system
- 250 employee welcome packs
- 110 sleep well kits for operatives
- In depth training schedule
- Leading edge IT and communications kits
A-one+, managing director, Clive Leadbetter said; “Successful mobilisation of these two contracts is a great accomplishment for us and the start of an exciting new journey for A-one+.
“Client satisfaction in both areas is high and we have had positive feedback from our new staff members which is a true indication of the commitment and effort from both mobilisation teams as well as the rest of the organisation sustaining high standards of service delivery.”
Around 200 people transferred to A-one+ and over the first 48 hours all fully inducted along with key supply chain partners. Control of network management was immediate with three incidents handled over the first 24 hours and delivery schemes have been handed over.
For further details contact Debra Thurley on 07795 542 994 or by email at firstname.lastname@example.org