Forum for the Future
Over 170 supply chain partners, stakeholders and staff attended the A-one+ inaugural Area 4 supply chain event ‘Forum for the Future’ last week in Maidstone, Kent.
The purpose was to bring together the supply chain network in Area 4 in preparation for investment in the coming years, to foster relations and align aims to meet the three Highways England imperatives of safety, customer and delivery.
The day involved a dedicated exhibition area for 26 supply chain partners, a demonstration of fleet, including the new UK first A-one+ IPV safety equipment and a selection of presentations from A-one+, Highways England, Gatwick Airport, Tarmac, Road Haulage Association, Road Haulage Association and Tree of Hope, the charity partners selected for A-one+ in Area 4.
From Highways England, Nicky Potts spoke of a new passport scheme for all road workers, encouraging economic growth, re-investing efficiency savings, striving to retain excellent customer satisfaction and the biggest road investment to take place in 50 years. And Karen Davies talked about ‘one vision one community’ bringing the safety imperative to life by asking delegates to make a written commitment to safety to be hung from a purpose made signpost located in the A-one+ Kings Hill office reception for all to see.
Phil Greenin from Tarmac highlighted what can be achieved when we work together and Hannah Godfrey, Surface Access Planning Manager, Gatwick Airport acknowledged that: “while incidents happen it’s what we do about it together that makes the difference.”
Hannah concluded: “This event has been really useful and informative. It’s a real positive to bring so many groups together and see how well they already collaborate. I have been really encouraged to hear people talking about improving the Area 4 community and keeping the economy moving is a really important aspect.”
The network in this area is hugely important, serving about 75% of freight journeys on just 2% of the national network which is responsible for bringing £330 billion trade into our economy.
Phill Beaumont, Operations Delivery & Compliance Manager, Colas, said: “I have been to a number of these events in the past but the difference here is that there is a real warmth and community feel, it’s clear that the whole is greater than its sum of parts.”
A-one+ has just passed a one year milestone into the five year asset support contract for Highways England Area 4, covering Kent, Sussex and Surrey. Since the contract started last summer A-one+ has employed an additional 80 people, worked 1.1m hours without accident resulting in zero accident frequency rate (AFR) and boosted near miss reporting to between 40-70 per week.
Also, since 7 June 2016 the customer team has received over 5,000 correspondences but only 136 of those were complaints which is less than 3%. The aim is to reduce that number even more this year. The regional stakeholder meeting group has also increased in size growing from 4 to 25 members in one year and is classified as invaluable by attendees.
The new team and supporting supply chain also responded quickly and efficiently to the M20 bridge strike which happened over the busiest bank holiday weekend of the year and just 6 weeks into the new contract.
The forum closed with Area 4 unified in placing safety first but building resilient supply chain to deliver the investment plan together.
Karen Davies, Operations Delivery South Eeast M25 Asset Delivery Manager, Highways England, said: “I would like to thank A-one+ for inviting us all here today. There has been a wealth of collaboration and sharing with supply chain partners and we have set the benchmark foundations to progress to deliver delivery. I look forward to coming back next year and celebrating the successes that A-one will bring to Area 4.”
Click play to listen to Karen’s comments in full
- Peacock Salt
- T.M. Plans
- Traffic management Products Ltd
- King Highways
- 4 Way Consulting
- Volker Laser
- A-one+ Environmental Team
- A-one+ Quality & Performance Team
- LMS Highways
- Hardstaff Barriers
- USL UK
- R & W
- A-one+ NCC (Network Communication Centre)
- Highway Care
- Dave King Photography
- Varley 7 Gulliver
- Deritend Group
- Tree of Hope
- King Highways
- Highway care
- Traffic Officers
- A-one+ – Gritter
- Carnell camera van