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Managing Customer Contact

Background Our traffic management operatives are at the forefront of network activity and often they are the first contact road-users and residents have with our organisation. However, these operatives are not only at risk from passing traffic and traffic management incursions. Members of the public can also pose a significant risk to our operatives enforcing […]

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iDashboards for Managing Maintenence

Background Re-shaping the maintenance strategy through data intelligence led approach to soft estate asset management. Solution As part of our continuous improvement cycle we applied lean tools and techniques to soft estate asset management. This was aimed at driving out waste from the process, developing an enhanced maintenance strategy aligned to whole life maintenance, resilient […]

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Cycle Schemes Improvement Programme

Background A-one+ was tasked with identifying, designing and constructing a range of cycle improvement schemes to encourage sustainable travel and deliver societal, economic and environmental benefits. Solutions Collaborating with cycling groups and stakeholders, A-one+ reviewed the extent and quality of the existing cycling infrastructure throughout the East Midlands network area Through consultation with cycling charities […]

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Customer Hub

Background Recognising the importance of placing customer needs at the centre of service delivery A-one+ looked to find a way to pro-actively manage, protect and improve customer experience across all aspects of delivery. Solution We created  a dedicated Customer Hub in 2011 and in 2014 key personnel from Highways England joined the hub to provide […]

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Bluetooth Traffic Management

Background After experiencing a number of delays and congestion while working on a resurfacing scheme we wondered if there was a better way of informing road users in real time. Solution Working with Rennicks MTS, A-one+ carried out operational trials of Bluetooth-enabled traffic management on a resurfacing scheme where there is no overhead gantry signage. […]

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4G Camera Traffic Control

Background A-one+ is responsible for maintenance on some of the busiest sections of trunk roads in England. Our Enhanced Network Control Centre (ENCC) aims to tackle delays and provide a better service for the travelling public when clearing congestion on the network and communicating delays. Solution Following a successful trial using cameras to monitor traffic flow […]

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