Background Plans to carry out the biggest Yorkshire resurfacing scheme in the last financial year on 54.5 lane kilometres of the M62 between Rothwell and Normanton, junctions 30-31  meant that we had to tackle the tricky task of keeping disruption to an absolute minimum for drivers on this busy stretch. Solution Thanks to our supply partner […]

Background Our traffic management operatives are at the forefront of network activity and often they are the first contact road-users and residents have with our organisation. However, these operatives are not only at risk from passing traffic and traffic management incursions. Members of the public can also pose a significant risk to our operatives enforcing […]

Background Re-shaping the maintenance strategy through data intelligence led approach to soft estate asset management. Solution As part of our continuous improvement cycle we applied lean tools and techniques to soft estate asset management. This was aimed at driving out waste from the process, developing an enhanced maintenance strategy aligned to whole life maintenance, resilient […]

Background Recognising the importance of placing customer needs at the centre of service delivery A-one+ looked to find a way to pro-actively manage, protect and improve customer experience across all aspects of delivery. Solution We created  a dedicated Customer Hub in 2011 and in 2014 key personnel from Highways England joined the hub to provide […]

Background After experiencing a number of delays and congestion while working on a resurfacing scheme we wondered if there was a better way of informing road users in real time. Solution Working with Rennicks MTS, A-one+ carried out operational trials of Bluetooth-enabled traffic management on a resurfacing scheme where there is no overhead gantry signage. […]

Background A-one+ is responsible for maintenance on some of the busiest sections of trunk roads in England. Our Enhanced Network Control Centre (ENCC) aims to tackle delays and provide a better service for the travelling public when clearing congestion on the network and communicating delays. Solution Following a successful trial using cameras to monitor traffic flow […]